At Isaac Tours, we are committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
 

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us regarding our travel services.
 

1. Information We Collect

When you contact us through our website, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Any information you provide in your message or enquiry

If you purchase products through our online store, payment information may be collected and processed securely by our third-party payment service providers.
 

2. How We Use Your Information

We collect your information for the following purposes:

• To respond to enquiries and travel requests

• To provide information about tours and travel services

• To communicate with you regarding your booking enquiry

• To process store purchases where applicable

• To improve our customer service and website experience

Your information is used only for legitimate business purposes and in accordance with POPIA.
 

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers where necessary to:

• process payments

• fulfil legal obligations

• assist with website hosting or technical support

All third parties are expected to handle your information securely and lawfully.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• loss

• misuse

• unauthorized access

• disclosure

• alteration or destruction

While we take every reasonable precaution, no method of internet transmission is 100% secure.
 

5. International Visitors

As Isaac Tours serves both South African and international travelers, your information may be processed in accordance with applicable international privacy laws where required.
 

6. Your Rights

Under POPIA, you have the right to:

• request access to your personal information

• request correction of inaccurate information

• request deletion of information where appropriate

• object to the processing of your information

• lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.
 

7. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Isaac Tours
Email: rita@isaactours.co.za
 

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.